MARS - Multi-Agency Response System
Centralized system for residents to recover from disasters

MARS by Luminare is an end-to-end Multi-Agency Response System, for managing community emergency events. MARS has a centralized public portal to register for services and a back-end workflow management solution for meeting the needs of your community in a pandemic, public emergency, or disaster.

The problem

Currently, people have a long and meandering journey after a disaster.
Disaster Strikes!
Goes on Facebook to look for help
Search for professional help
water, electric, medical, gas
Loses resources
does not have the ability to access help that is due to them
Fills out insurance claim
(if insured)
Family & friends
tear out drywall, rip out carpet
Contractor shopping
misses work, no information on status
Disaster Strikes!
Fills out insurance claim
(if insured)
Goes on Facebook to look for help
Family & friends
tear out drywall, rip out carpet
Search for professional help
water, electric, medical, gas
Contractor shopping
misses work, no information on status
Loses resources
does not have the ability to access help that is due to them

How it Works

Administrators

Administrators pre-configure their disaster response strategy, including setting up service lines, assigning responses, and tracking.

Residents

Residents self-report on the web-based platform, can track the response, and receive service as requested.

A simple process

Resident reports on what services are needed and is qualified.

Responder assigns & verifies work.

Service line serves resident.

MARS Features

HIPAA AND ADA COMPLIANT
MARS meets the most stringent privacy and compliance requirements. Only critical information that is required to respond to emergencies will be shared with authorized users.

EASILY REGISTER FOR SERVICES
Citizens can sign up for services needed in a pandemic, public emergency, or disaster such as debris removal, financial assistance, home repairs, housing assistance, and more.

INTEGRATE WITH EXISTING SYSTEMS
MARS can be used as a stand-alone solution or in conjunction with WebEOC.

EFFECTIVE COMMUNICATION
Distribute effective information and assistance to facilitate the transition to long-term recovery.

MARS Benefits

Expedite recovery time

for citizens following a pandemic, public emergency, or disaster.

A Fully Automated system

to help share critical data for agencies across multiple resources.

Protect & Help

residents with recovery, with a user-friendly platform.

Why Luminare?

Implementation Planning & Training
Pre-Registration & Scheduling
Electronic Reporting to State
Customizable (Modular) Deployment